Effective date: May 24, 2018
Privacy Statement and Cookie Policy
We’re Infantino ("us", "we", or "our"), and happy parents and little ones are what we’re about. We operate the www.infantino.com and uk.infantino.com websites (the "Services"), and we are committed to protecting your “personal data” (i.e., information that directly or indirectly identifies individual visitors to our Services or our customers).
This Privacy Statement and Cookie Policy (“Privacy Policy”) is based on privacy and data protection principles common to the countries in which we operate. This Privacy Policy is intended to summarize and inform you of our online privacy and data protection practices generally regarding the collection, use, and disclosure of personal data when you use our Services, and the choices you have associated with that data. Please read this Privacy Policy carefully to understand our practices regarding our treatment of personal data.
This Privacy Policy forms part of our Terms and Conditions.
Data Collection and Use
We collect and use several types of data in order to respond to your requests concerning our products, to provide our Services to you, and to improve our Services for you.
Types of Data Collected
Personal Data You Provide to Us
While using our Services, we may ask you to provide us with certain personal data that can be used to contact, identify, or locate you. Personal data that you may provide includes, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, City, State, Province, ZIP/Postal code, Country
- Unique device identifier and other unique identifiers
You are not under any obligation to provide this information. However, if you withhold requested information, we may not be able to provide certain services to you.
We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us using the information below.
Automatic Data Collection and Tracking
Usage Data
We also collect certain passive tracking data concerning how the Services are accessed and used (Usage Data). This Usage Data includes information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our websites that you visit, the times and dates of your visits, the time spent on those pages, and diagnostic data.
Location Data
We will use and store information about your precise location if you give us express permission to do so with your “opt-in” consent. We use this data to send you information about our products and coupons in the postal mail, to help you locate retailers of our products, and to provide features of our Services, to improve and customize our Services.
You can enable or disable location services when you use our Services at any time, through your device settings.
Tracking Data & Cookie Policy
We use cookies and other online tracking technologies to understand visitor activity on our Services, and to hold certain information about your visits to help improve your experience while using the Services.
A cookie is a text file sent by a web server and placed on your computer by your web browser. Cookies can be divided into two different types, session and persistent. Session cookies differ from persistent cookies primarily in that session cookies are temporary and expire and are normally deleted when you close your browser. Persistent cookies, in contrast, remain stored on your computer after you close your browser until they are deleted either because they expire or you delete them. Infantino uses session cookies and persistent cookies in connection with providing our Services.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
The types of cookies we use are:
-
Session Cookies.We use session cookies to operate our Services and for security purposes.
-
Persistent Cookies.We use persistent cookies to remember your preferences and various settings.
-
Security Cookies.We use Security Cookies for security purposes.
Cookies are often used in conjunction with other Internet technologies, such as web beacons, to understand behavior on the Internet. For example, Infantino uses cookies in conjunction with web beacons, which are small sections of code that we may place in our Services to understand the number of unique users that have visited a specific page.
We use session cookies in connection with our Services, specifically for security purposes, to provide you with customizations of your experience, such as highlighting your recently viewed items, to detect and remember your region and language preferences, and track your activities on the Services. We also use cookies that persist over time and ensure that you are directed to the correct regional version of our website.
Although we use the services of third parties in connection with these cookies, we do not allow the third-party service provider to use personal data about the users of our Services.
None of these cookies are strictly necessary to access our Services. You may reset your browser to refuse all cookies or to allow your browser to alert you when a cookie is set, however, certain parts of the Services may function differently and not as well. Unless you have adjusted your browser setting so that it will refuse cookies, our Services will issue cookies when you logon to the Services. For more information about how to manage your cookies preferences, you should use the “help” menu of your web browser or explore the customer support sections of your web browser. Please note that you need to configure each browser on each device that you use if you wish to opt-out or block some or all cookies. If you do not wish to receive advertising cookies, you may wish to visit the Network Advertising Initiative (NAI) website by clicking here and the Digital Advertising Alliance (DAA) website here.
Uses of Personal Data
Infantino uses the personal data we collect for various purposes, including:
- To respond to your requests concerning our products
- To send you information about our products and/or coupons in the postal mail or email
- To help you locate retailers of our products
- To provide and maintain our Services
- To notify you about changes to our Services
- To allow you to participate in interactive features of our Services when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent and address technical issues with our Services
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under the European General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Infantino’s legal basis for collecting, using, and disclosing the personal data described in this Privacy Policy may depend on the personal data we collect and the specific context in which we collect it.
Infantino will process your personal data when:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it's not overridden by your rights
- We must do so to comply with applicable law
Right to Object: You have a right to object to processing of your personal data where that processing is carried out for our legitimate interest or for direct marketing.
Retention of Personal Data
Infantino will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine the retention periods include: (i) how long the personal data is needed to provide the services and operate the business; (ii) the type of personal data collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).
Infantino will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.
Transfers of Personal Data
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there.
By providing us with your personal data, you consent to this transfer to the U.S. which your country may not consider to provide for adequate privacy protections. You may withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
Infantino will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including with respect to the security of your personal data.
Disclosures of Personal Data
Disclosure for Law Enforcement
Under certain circumstances, Infantino may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Infantino will disclose your personal data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Infantino
- To prevent or investigate possible wrongdoing in connection with the Services
- To protect the personal safety of users of the Services or the public
- To protect against legal liability
Security of Personal Data
The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
"Do Not Track" Signals
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the “Preferences” or “Settings” page of your web browser.
Your California Privacy Rights
California’s “Shine The Light” law permits California residents to annually request and obtain information free of charge about what personal data is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not distribute your personal data to outside parties for their direct marketing without your consent, except as provided for in this Privacy Policy.
Your Data Protection Rights Under the General Data Protection Regulation (GDPR)
If you are in the European Economic Area (EEA) and certain requirements are fulfilled, you have the following data protection rights:
-
The right to access, update or to delete the information we have on you.Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
-
The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
-
The right to object.You have the right to object to our processing of your personal data if we have no legitimate reasons to do so, and to direct marketing.
-
The right of restriction.You have the right to request that we restrict the processing of your personal data - e., we would need to secure and retain the data for your benefit but not otherwise use it.
-
The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format (or have this transferred to a third party).
-
The right to withdraw consent.You also have the right to withdraw your consent at any time where Infantino relied on your consent to process your personal data.
If you wish to exercise one of the above mentioned rights, please send us your request via email to: eu.info@infantino.com. Please note that we may ask you to verify your identity before responding to such requests.
You also have the right to complain to a data protection authority about our collection and use of your personal data.
Service Providers
We employ third party companies and individuals to act as data processors on our behalf in order to provide our Services to you, or to assist us in analyzing how our Services are used.
These third party service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Data Analytics
We may use third-party Services Providers to monitor and analyze the use of our Services.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Services available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Behavioral Remarketing
Infantino uses remarketing services to advertise on third party websites to you after you visited our Services. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Services.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy
AdRoll remarketing service is provided by Semantic Sugar, Inc.
You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false
For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: http://www.adroll.com/about/privacy
Links to Other Sites
Our Services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Services are not intended for children under the age of 18.
We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via a prominent notice on our Services, prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
Infantino, 10025 Mesa Rim Road, San Diego, CA 92121, U.S.A. is the controller responsible for your privacy protection and is the official provider of the Services. As the controller, we determine the purposes for which and the manner in which any personal data are, or are to be, processed with respect to the Services. If you have questions regarding this Privacy Policy or our website privacy and data protection practices, or if you would like to contact our data protection representative, please contact us at eu.info@infantino.com.
USA
Germany
France